Sage 200 Support Life Cycle

Sage has a software lifecycle policy for Sage 200 (Sage 200 End of Life) where each year they place an older version of Sage 200 into ‘extended support’ and another version goes into ‘end of support’ status. To see Sage’s lifecycle policy in full click here.

Why do Sage do this?

It is a standard practice for technology companies to withdraw support for older versions of software.

Sage invest in research and development to improve their software – doing so in line with customer feedback and new technologies. Sage believe that “using the latest technology and software is the best way to help run a business effectively.”

What are the different support statuses?

We will explain the differences between Sage’s statuses:

  • Extended Support
    A version in extended support will still receive support updates and patches – however a date has been allocated when support will end (within the next 3 years).
  • End of Support
    A version in end of support will no longer be supported, updates will not be applied, patches will not be released and there are no legislative updates.
  • Retirement
    A version in retirement means the software will no longer function.
  • Mainstream Support
    A version in mainstream support receives full support, patches, updates and legislative updates.

Note: Sage 200 versions in end of support will continue to work but there are limitations staying on a version that is in End of Support.

Limitations for versions in End of Support

The limitations, risks and challenges of staying on a version that is end of support:

  • No patches or updates will be issued by Sage – if an issue arises no fix will be released
  • No legislative changes will be issued
  • No support from Sage is provided if an issue needs to be escalated
  • No additional users or modules can be added

Limitations are displayed below in a clear comparison table.

Check your version of Sage 200

It is important that you check your version of Sage 200 against Sage’s ‘Sage 200 Support Life Cycle’ to plan ahead. If you are unsure what version of Sage 200 you are currently running you can follow the steps below to find out. From within your Sage 200 system:

Now that you have your version number please check this against Sage’s 200 Support Life Cycle – listed below. Should you then need to upgrade please complete our Sage 200 Upgrade – Briefing Form.

Sage 200 version
Sage 200 version number

Sage 200 Support Life Cycle

The table below shows all versions of Sage 200.

Listed in the table is the database version and internal number for each version. One of these numbers will correspond to the version number displayed in your system.

(Review the steps in above images to find your Sage 200 version).

The remaining data in the table shows the support status, dates of withdrawal and if the ability to add new modules & licences to the Sage 200 system is available.

Version

Internal Number

Database Version

Extended Support

End of Support

Support Status

Can add new modules

Can add new users
2024 R1 2024.01 12.00.0053 01/02/2026 Feb ’27 Current Up to Feb ’27 Up to Feb ’29
2023 R2 2023.02 12.00.0051 01/08/2025 Aug ’26 Current Up to Aug ’26 Up to Aug ’28
2023 R1 2023.01 12.00.0048 01/02/2025 Feb ’26 Current Up to Feb ’26 Up to Feb ’28
2022 R2 2022.02 12.00.0047 01/02/2024 Aug ’25 Extended Up to Aug ’25 Up to Aug ’27
2022 R1 Remastered 12.00.0046 01/02/2024 Feb ’25 Extended Up to Feb ’25 Up to Feb ’27
2022 R1 2022.01 12.00.0046 01/02/2024 Feb ’25 Extended Up to Feb ’25 Up to Feb ’27
2021 R1 2021.01 12.00.0043 01/01/2023** Feb ’24 End of Support Up to Feb ’24 Up to Feb ’26
2020 R2 2020.01 12.00.0041 01/01/2022 Aug ’23 End of Support No Up to Aug ’25
2020 R1 2020 12.00.0036 01/01/2022 Feb ’23 End of Support No Up to Feb ’25
2019 Summer 2019.01 12.00.0035 01/08/2021 Feb ’23 End of Support No Up to Feb ’25
2019 Spring 2018.02 12.00.0031 01/08/2021 Feb ’23 End of Support No Up to Feb ’25
2018 Winter 2018.01 12.00.0027 01/08/2021 Feb ’23 End of Support No Up to Feb ’25
2018 Summer Remastered 2018 12.00.0020 01/08/2021 Feb ’23 End of Support No Up to Feb ’25
2018 Summer 2018 12.00.0020 01/08/2021 Feb ’23 End of Support No Up to Feb ’25
2018 Spring 2017.02 12.00.0013 01/10/2020 Jan ’22 End of Support No Up to Jan ’24
2017 Winter 2017.01 12.00.0007 01/10/2020 Jan ’22 Retired No No
2017 Summer Remastered 2017 12.00.0004 01/10/2020 Jan ’22 End of Support No No
2017 Summer 2017 12.00.0003 01/10/2020 Jan ’22 Retired No No
2016 Remastered 2016 11.00.0003 01/10/2019 30/09/2020 End of Support No No
2016 SP2 2016 11.00.0003 01/10/2019 30/09/2020 Retired No No
2016 SP1 2016 11.00.0002 01/10/2019 30/09/2020 Retired No No
2016 2016 11.00.0001 01/10/2019 30/09/2020 Retired No No
2015 2015 10.00 01/10/2018 30/09/2019 Retired No No
2013 R2 2013.02 9.02 01/11/2017 31/10/2018 Retired No No
2013 R1 2013 9.00 – 31/10/2018 Retired No No
2011 2011 8.00 – 30/09/2018 End of Support No No
2010 2010 7.00 – 30/09/2016 End of Support No No
2009 2009 6.00 – 30/09/2015 End of Support No No

Sage 200 Support Life Cycle Status:

What's included and what's being removed

The table below shows the limitations your Sage 200 system will encounter when in a specific life cycle status.

Item

Current

Extended Support

End of Support

Product/Version Retirement
Version available for sale √ × × ×
Additional Attributes
Sales: Users		 √ √ √ ×
Additional Attribute
Sales: Modules		 √ √ × ×
2nd line technical support to partners √ √ × ×
Legislative Updates √ × × ×
Defect Resolution √ × × ×
Ideas Hub (Is open) √ × × ×
Software use via Licensing √ √ √ ×