https://www.xperience-group.com/solutions/crm/dynamics-365-crm/dynamics-365-field-service/
Dynamics 365 Field Service allows you to empower your field service staff and improve your customer service. This solution offers comprehensive service management functionality including service call processing and resource scheduling through AI, the Internet of Things (IoT), and mixed reality.
Use automated email and text messages to notify customers about service reminders and gain instant customer feedback through the creation of personalised surveys, which will be auto generated after completed field service calls. You can also gain real time insights into appointments using your customer portal, built on Microsoft Power Platform.
Using Dynamics 365 Remote Assist you can resolve issues in real time, from anywhere! With the help of Copilot you can quickly update your work orders using voice recognition, giving you the ability to work smarter on the move.
Save time on tasks such as creating work orders, scheduling technicians, and pre-populating customer email responses with AI.
By leveraging AI driven data and dashboards to analyse worker performance you can uncover areas for improvements in real time.
Want to learn more?