https://www.xperience-group.com/solutions/crm/dynamics-365-crm/dynamics-365-customer-service/
Dynamics 365 Customer Service provides all the tools to deliver a personalised and proactive service across multiple channels to drive loyalty and improve customer retention. Dynamics 365 Customer Service allows you to deliver intelligent service and support on any channel.
Utilise Copilot within Dynamics 365 Customer Service to expedite agent workflows, aiding in issue diagnosis, troubleshooting, and drafting customer responses, thereby saving valuable time for agents.
Enable agents with sentiment analysis, translations, transcriptions, and AI-suggested knowledge articles, empowering them with enhanced capabilities to serve customers effectively. With AI, you can enhance your first call resolution as this will categorise customer problems and directs them to the most appropriate agent.
With AI chat bots, customer issues can be resolved in real time. Why make customers wait for an agent? You can deliver human-like responses with AI powered conversational IVR.
Automate routine tasks to increase your team’s productivity. With community portals users can collaborate, share advice and gain greater insights from other users and experts alike.
By combining AI driven conversation with your omnichannel insights dashboard you’ll gain access to channel analytics and KPIs all in one place.
Say goodbye to manual tasks and hello to over 1000 prebuilt flows, allowing you to work faster and smarter.
You can provide next level customer service to customers on their preferred social channels, email or texts. You’ll also be able to provide real time translations and set up phone systems to best assist customers.
With sentiment analysis you can provide personalised responses with AI, understanding customer needs in real time.
Effortlessly handle customer inquiries across various channels while managing multiple sessions at the same time.