https://www.xperience-group.com/news-item/hermione-clark-account-manager/
Job Title: Account Manager
Location: London
Degree: Economics at Nottingham Trent University
Start date: February 2023
My initial role at the beginning of 2023 was an internal sales position. New to sales and IT, I learnt all about sales processes – from procurement, IT infrastructure to speaking with customers. This came with a huge amount of learning from the rest of the sales team!
As part of my personal development, during my first 18 months of employment, I also completed a ‘Level 3 Sales and IT Apprenticeship’, which included not only fundamental sales and IT training, but project management, problem solving and meeting skills, which has made a significant positive impact on my progression.
My experience was through a recruitment company. This included going to an assessment day where we had to talk about our key achievements and then complete tasks in groups to show our team working skills. Following this, the recruitment agency put me in touch with Xperience, where I had an online interview, an in-person presentation and finally an online Maths and English assessment. Throughout the process the company was very friendly and transparent.
No two days look the same as an Account Manager, which keeps work interesting as there is always something to learn. This can be a mixture of customer meetings, working with other teams in the business to solve problems, administrative tasks, strategic planning and training on product/sales knowledge. There is also a huge amount of teamwork that’s part of the day-to-day role, collaborating with others in the commercial team and helping where necessary. The variation of this roles keeps me on my toes and has provided me with some great experience, which I will keep developing, to help me meet my future career aspirations.
As it is a varied role, Account Managers need to have a variation of skills, ranging from communication and building relationships, analytical and problem solving to understanding and decrypting technical issues.
Some other key skills include:
Yes I have! In July 2024, I completed my Level 3 Sales and IT Apprenticeship, for which I received a Distinction ITSA.
How supportive my colleagues and management are within the company. There is always someone to help and give guidance. The support given to me to helped me complete my sales and IT apprenticeship and enabled me to succeed and finish it alongside my everyday role. The people are what makes this company so great.
I look forward to growing with Xperience, developing my skills, pushing myself to meet higher targets and taking on more responsibility as I develop professionally. I aspire to contribute meaningfully to the company’s success and am eager to be part of any growth opportunities.
Since working for the company, I’ve been able to learn so much, progress both personally and professionally, and I’ve met some great people a long the way. I would recommend the company to anyone looking for a role in tech.
Interested in a career built with Xperience?