Event

Microsoft Dynamics CRM – Customer Insights Webinar

Date: Tuesday 21st January, 2025 10.30am - 11.00am
Venue: Online

Microsoft Dynamics CRM – Customer Insights Webinar

In this session our product experts will give you a 30-minute insight into Microsoft Dynamics 365 CRM Customer Insights, followed by a Q&A session.

Learn how Dynamics can help your business deliver exceptional customer experiences.

The webinar will cover everything you need to know about Microsoft Dynamics 365 CRM Customer Insights – how it works, and how you can make the most of it for your business, from:

  • Raising your profile & brand awareness
  • Engaging directly with your customers
  • Feeding your sales pipeline – through customer cross-sell & prospect activities.

The opportunities are endless!

Feature overview:

  • Data segmentation – Leads & Contacts
  • Email Comms
    • Templates
    • Sending mechanisms
    • Reporting
  • Customer Journeys
    • Types – Trigger, segments, attributes & behavioural
    • Analysis & Reporting metrics
  • Events
    • Creation & tracking tools
    • Management & reporting

Speakers

Pauline Lindeque

Pauline Lindeque

Register Today