Careers

Fulfilment Engineer

Role Details

Location: Bury St Edmunds
Contract Type: Permanent
Apply: Apply Online

Job Description

At Xperience we deliver business efficiencies through Digital Transformation.  

 

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security. 

 

The Role  

 

We are undergoing an exciting time in our evolution and now seek a Fulfilment Engineer to join our team in Bury St Edmunds office. As a Fulfilment Engineer, you will provide an important service to Xperience’s diverse customer base, ensuring that equipment is configured, protected, delivered and ready for use.  

 

This is a varied role working with different departments across the business, including assisting the projects team with meeting deadlines for equipment preparation and installation, support for client inductions when required and working on client sites if needed. 

 

This is a customer facing role working with different technologies including Intune and Windows deployment. Many of these tasks will involve a substantial amount of manual handling including bending, stretching, reaching, and lifting. Relevant training will be issued to successful applicants, to ensure you can work safely within health and safety regulations.  

 

Key Responsibilities: 

  • Configuring client hardware to an agreed specification
  • Stock management, including goods in and out
  • Assisting colleagues with scoping for hardware requirements 
  • Keeping the central system up to date
  • Generate client data reports where required
  • Creating and improving upon processes
  • Installation of client hardware where required
  • Provide onsite support for client inductions where required

 

Person Specification  

 

Essential:   

 

  • Previous experience in a customer service or warehouse/stock management role
  • Previous experience in configuration of endpoints for Windows 10/11
  • Previous experience working in a customer service environment, with the ability to communicate clearly and concisely either by phone or face to face
  • Proven track record of being dependable and well organised 
  • Strong time management and organisational skills
  • Independent thinker, with a willingness to learn
  • Problem solving skills and resilience to issues and influences outside of their control
  • Excellent team player, flexible, responsive and takes ownership of tasks
  • Willingness to work in an environment that will involve the manual handling of IT equipment 
  • Full driving license that enables you to drive in the UK and access to your own vehicle for business use (business miles will be reimbursed through company expenses)
  • Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)

  

Desirable:  

 

  • Ideally 12 months experience in IT support 
  • Experience of using imaging tools and processes for device builds
  • Previous experience in an IT/Professional Services organisation 
  • Professional IT Certifications, i.e. ITIL Foundation, Microsoft MS900, MD100
  • Previous hands-on experience with ticket management systems such as ConnectWise

 

Benefits Package:  

 

  • 30 days annual leave plus 8 bank holidays 
  • 1 additional day’s leave for your birthday 
  • Employer pension contribution of 3%
  • Hybrid working
  • Cycle to Work Scheme 
  • IT Purchase Scheme 
  • Access to Skillsoft Learning and Development Platform 

 

*T&Cs apply based on contract  

 

Competencies required for role:  

  

Teamwork and Collaboration  

Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues. 

  

Results Focused/Problem Solving  

Prioritizes tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.   

  

Developing Yourself & Others  

A quick learner who is able to acquire and apply new knowledge and skills whilst learning from experiences and mistakes.   

 

Xperience is an equal opportunities employer. 

Vacancy:  Fulfilment Engineer  

Reference:  FET/BSE/02/2025   

Date:   February 2025    

Contract:  Full Time Permanent    

Hours of Work: 36.25 hours per week (Monday to Friday)   

Reporting to:  Fulfilment Lead 

Location:  Bury St Edmunds, Suffolk, IP33 3SP (office-based role) 


At Xperience we deliver business efficiencies through Digital Transformation.  

 

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security. 

 

The Role 

 

We are undergoing an exciting time in our evolution and now seek an ambitious and driven Fulfilment Engineer Trainee.  

 

In this role, you will provide an important service to Xperience’s diverse customer base, ensuring that equipment is configured, protected, delivered and ready for use. In conjunction with these tasks, the role will also be heavily involved the setup and configuration of user hardware, inbound/outbound logistics and stock management.  

 

Many of these tasks may involve a substantial amount of manual handling including bending, stretching, reaching, and lifting. Relevant training will be issued to successful applicants, to ensure you can work safely within health and safety regulations.  

Job Responsibilities

  • Configuring client hardware to an agreed specification
  • Manage logistics (shipping and organising engineer site visits)
  • Stock management, including goods in and out
  • Keeping the central system up to date
  • Generate client data reports where required
  • Creating and improving upon processes
  • Manual Handling, including transporting hardware around the building in trolleys and pallet trucks (after appropriate training) 
  • Following Health & Safety guidelines and procedures at all times

Your Benefits

 

Benefits Package:  

 

  • 30 days annual leave plus 8 bank holidays 
  • 1 additional day’s leave for your birthday 
  • Employer pension contribution of 3%
  • Hybrid working
  • Cycle to Work Scheme 
  • IT Purchase Scheme 
  • Access to Skillsoft Learning and Development Platform 

 

*T&Cs apply based on contract  

Experience Required

Essential:   

 

  • Previous experience in a customer service or warehouse/stock management role
  • Excellent customer service skills with the ability to communicate clearly and concisely with customers
  • Proven track record of being dependable and well organised 
  • Strong time management and organisational skills
  • Independent thinker, with a willingness to learn and problem solve 
  • Excellent team player, flexible, responsive and takes ownership of tasks
  • Willingness to work in an environment that will involve the manual handling of IT equipment
  • A working knowledge of MS Office packages such as Outlook, Word & Excel
    • Full driving license that enables you to drive in the UK and access to your own vehicle for business use (business miles will be reimbursed through company expenses)
  • Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence) 

  

Desirable:  

 

  • Previous workplace experience in an IT/Professional Services organisation
  • Experience of using imaging tools and processes for device builds
  • Experience in managing stock in a stock room or warehouse type environment 
  • A qualification in Information Technology or related subject (or studying towards)
  • Previous experience in an internal or external facing helpdesk support team 
  • Previous hands-on experience with ticket management systems such as ConnectWise

Apply Now

Apply Online